Social Service System Strengthening
Social Service System Strengthening
We focus on strengthening government leadership, training social workers, improving how services are delivered, and ensuring long-term funding and coordination across sectors such as health, education, and livelihoods.
About the program
Working in Partnership
Catholic Relief Services (CRS) works with governments, local organizations, and communities to build strong systems that keep children safe, healthy, and supported in loving families. We focus on strengthening government leadership, training social workers, improving how services are delivered, and ensuring long-term funding and coordination across sectors such as health, education, and livelihoods. These systems are essential to preventing and responding to harm, such as abuse or neglect, and ensuring that children and families have access to healthcare, education, and other critical services that keep them safe and help them reach their full potential. In addition, through regional and global collaboration, CRS is building momentum worldwide for care that meets the needs of children and families.
To make this happen, CRS helps governments improve laws and policies that protect children and brings together key players—from social workers to faith leaders to people with lived experience in care. We provide training and mentorship to strengthen the workforce that supports families and helps communities promote child well-being. We also help track children’s needs and outcomes through improved data systems and advocate for sustainable investment in social services. By working at national, sub-national, and community levels, CRS helps create environments where children are safe, families are supported, and lasting change is possible.
Our Impact
Strengthening Local Institutions
CRS strengthens child protection and social service systems in 15 countries around the world, leading to real, lasting improvements in the lives of children. We have influenced national laws, policies, and child protection strategies in countries like Moldova, Guatemala, Kenya, Zambia, Uganda and Malawi —helping governments to improve child protection and care and meet the needs of families through case management and holistic services. We've equipped thousands of social workers with the skills they need to better support children and families, and we've improved data systems to track children’s needs. From supporting national care guidelines in Kenya to helping shape plans for family-based care in Moldova, our work ensures that children are better protected and cared for within their families and communities.
Our impact is seen in stronger local systems and healthier families. In Nigeria, we helped secure government funding for children’s services, strengthened the child protection tracking system and enhanced reporting of violence against children. In Guatemala and Kenya, we strengthened coordination among multiple child protection agencies. In Moldova, we generated detailed estimates of the funding needed to deliver essential services for children. Whether helping children with functional limitations access services in Zambia or supporting family reintegration in Uganda, CRS is committed to creating environments where children are safe, supported, and able to thrive in loving families.
Where We Work
Explore the regions where CRS is transforming lives through your generosity. From Africa to Latin America, discover stories of hope and resilience across the globe.
Explore Our Projects

Insights on Sustaining School Feeding
Results of an ex-post learning study in Benin.
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"Journey of Life" community workshops to support caregivers and children in need
In 2017 CRS worked with a South Africa-based non-profit organization to update several guides within its "Journey of Life" curriculum of workshops. The series is designed for communities wishing to support children in need and their caregivers.
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Adopting Healthy Maternal and Child Survival Practices in Rural Ghana
This implementation guide provides details of eight CRS maternal and child health innovations implemented as part of the highly successful Encouraging Positive Practices for Improving Child Survival (EPPICS) project, a four-year child survival project in Ghana PART 1 | INTRODUCTION Adopting healthy maternal and child survival practices in rural Ghana EIGHT CRS MATERNAL AND CHILD HEALTH INNOVATIONS funded by the United States Agency for International Development (USAID). By sharing innovation details, insights and expertise gained in the field, CRS aims to promote use of these proven strategies in other rural communities facing health challenges in hopes of improving MCH outcomes across the globe.
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Performance Evaluation Report - Inclusive Family Strengthening - Zambia
Positive Parenting Annex for Caregivers of Children with Disabilities
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Evaluation of Positive Parenting Training for Caregivers of Children with Disabilities
Results of a Mixed Methods Evaluation – May 2024
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Qualitative Assessment of How the 3B/4D Social Cohesion Approach Effects Disability-Related Social Exclusion
The Qualitative Assessment of How the 3B/4D Social Cohesion Approach Effects Disability-Related Social Exclusion in Zambia by CRS highlights the Inclusive Family Strengthening (IFS) project's significant impact on reducing disability-related social exclusion.
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Building Support and Acceptance for Children with Disabilities
Assessment Results from a Social Cohesion Approach in Zambia
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Standard Operating Procedures for Case Management
The Coordinating Comprehensive Care for Children (4Children) project strengthened social service systems through the development of standard operating procedures (SOPs) for case management.
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Child Protection Case Management Operations Manual
This manual is intended to support social workers in their case management role and reduce overall workload by ensuring case management processes are conducted efficiently with best outcomes for children.
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The Faithful House: Training of Facilitators Manual
The Faithful House Training of Facilitators manual is a curriculum for training master couples as facilitators for Faithful House.
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Practical Guide to Focus Group Discussions
The Practical Guide to Focus Group Discussions outlines key steps in designing, collecting, analyzing, and interpreting focus group data, offering guidance on participant selection, considerations for working with children, and best practices to enhance data quality.
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Rising from Resilient Roots
Rising from Resilient Roots is a one-day resilience-strengthening workshop designed to help participants in fragile and conflicted contexts find inner peace by understanding and honoring their origins, experiences and their identity.
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Explore the regions where CRS is transforming lives through your generosity. From Africa to Latin America, discover the stories of hope and resilience across the globe.
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With a team of Communications staff around the world, we can provide real-time updates during emergencies and on a wide variety of current issues and events facing the developing world and the international community.