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English (71 pages)

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Publisher: 
  • Catholic Relief Services

Author(s):

Susan Gibson

Location:

Subject

Client satisfaction
Development program management
Loans
Microfinance markets
Support staff

Best Practices | September 1, 2000

The People Part

Common Sense Advice in Motivating Microfinance Clients and Staff

This document offers support for CRS staff who are starting or currently managing a microfinance program. It focuses on creating an environment that is favorable to success.

CONTENTS

  • Part One: Clients

  • Part Two: Staff

  • Part Three: Conclusion

  • Appendices

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