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Case Studies | June 13, 2017

From the Ground Up: Developing a National Case Management System for Highly Vulnerable Children

An Experience in Zimbabwe

The overall objective of the case study is to highlight and help promote good practice related to case management within orphans and vulnerable children (OVC) programming. The case study illustrates the core components of a case management system, the positive results of a case management system, and some of the challenges in developing, implementing, and solidifying a case management system within an OVC program. The information presented should be understood as just one example of a case management system in practice. Any case management system should be adapted to best reflect the context where it is utilized, the target population it serves, and the programmatic needs of the implementer. The case study is one in a series of case studies highlighting different aspects of a case management system utilized by OVC programs. The purpose of case studies is to provide useful information that can inform the work of policy makers and practitioners engaged in programs serving vulnerable children and families.

  • Objectives of the case study
  • Country overview
    • Poverty and child vulnerability In Zimbabwe
    • The social service system in Zimbabwe
  • From community-based case management to a national framework
    • Key actors within the coordinated care approach
    • Identification
    • Intake and assessment
    • Development of a case plan
    • Implementation of the case plan
    • Progress monitoring
    • Case closure
    • Data collection, storage and use
  • Conclusion: Building a system from the ground up