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Papers/Reports | June 4, 2012

Enhancing Horizonti's Mission and Performance Through the Integration of Social Performance Management

Horizonti is a CRS partner microfinance institution that provides financial services to the poorest and most underserved communities in Macedonia. In 2010, CRS awarded Horizonti a grant to enhance its performance through the integration of social performance management. This learning paper discusses the results.


  • Background

  • What is social performance management?

  • The road to social performance management

  • Why social performance management?

  • Implementation

  • Developing indicators

  • Results

  • Achievement of the learning agenda

  • Lessons learned

  • Conclusion