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Manuals | August 20, 2012

CRS Guide to Working With Volunteers

Volunteers perform invaluable services in projects across all sectors in which CRS works. Many CRS-supported and partner-implemented projects rely heavily on community volunteers to achieve project objectives. Although volunteers are integral to the success of many CRS projects, depending on the project, they may be recruited, managed and incentivized differently at times even within the same country.

Even though volunteers are essential to much of CRS’ work, standardized guidance on volunteers is absent. This document is intended to fill that gap. This document is intended to provide information for CRS country program staff and others who work with or who are planning to work with volunteers in their programs. It is not meant to be prescriptive, but rather to be a guide which is to be adapted to local contexts.


  • Introduction
  • Volunteer Background
  • Volunteer Roles and Responsibilities
  • Motivation and Incentives
  • Volunteer Recruitment
  • Volunteer Training
  • Care and Support of Community Volunteers
  • Supervision and Management of Volunteers
  • Volunteers and Project Budgets
  • Supplementary Resources
  • Annexes
  • Annotated Sources