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Guidelines | November 29, 2021

CRS Feedback, Complaints and Response Mechanisms Guide

The CRS Feedback, Complaints and Response Mechanisms Guide presents steps and quality standards to enhance FCRM design, start up, implementation and close-out and highlights how key actions for FCRMs differ during an emergency response. It is accompanied by 12 hands-on tools which are accessible within the PDF itself. The FCRM Guide is intended to be a primary resource for program and response teams, MEAL staff, and senior leadership working to increase accountability, protection mainstreaming and safeguarding within our programming.