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Manuals | February 27, 2018

Child Protection Case Management Operations Manual

Case management is an approach at the core of social work. Case management is the process required for improving the quality of life for vulnerable children in need of care and protection. This manual is intended to support social workers in their case management role and reduce overall workload by ensuring case management processes are conducted efficiently with best outcomes for children.

  • Acronyms
  • Foreword
  • Definitions of key terms
  • Introduction
  • Part 1: Background information on case management for children in need of protective services in Namibia
    • Background to case management
      • Commitments of the Republic of Namibia towards children
      • Introduction to case management
    • Child Care and Protection Act, No  of 2015, and other relevant Acts
      • Actions required when a child needs protection from harm
      • Case management
      • Other legal and policy tools for case management
  • Part 2: Standard operating procedures and guidance for related documentation tools
    • Overview of case management process
    • Summary of key steps
    • Case management steps and documentation tools, with guidance
      • Step 0: Identification of vulnerable child, family or adult
      • Step 1: Reporting of a client to a social worker
      • Step 2: Screening, intake and risk assessment
        • Matrix to guide risk assessment
      • Step 3: Social investigation and care plan
      • Step 4: Court report
      • Steps 5-7: Follow-up and case review with ongoing case management and support, including referral and case conferencing
      • Step 8: Case closure
      • CM9: Case-tracking Checklist
  • Part 3: Job aids for case management for children in need of protective services
    • Job Aid 1: Namibia’s National Protection Referral Network flow chart
    • Job Aid 2: Child Care and Protection Act (CCPA) reporting requirements
      • CCPA definitions of children in need of protective services
    • Job Aid 3: Theoretical frameworks and approaches that inform the response to child protection and early intervention services
      • The child development theory
      • The systems approach to child development
      • The theory of risk and resiliency
      • The social development approach
    • Job Aid 4: Strengths-based and resilience-based approaches
      • Checklist for assessing resilience and strengths
    • Job Aid 5: Promoting child and family participation in case management processes
      • Principles of participation in case management
      • Skills and techniques for communicating with children
    • Job Aid 6: Basics of integrated case management
    • Job Aid 7: Case management for children affected by HIV
    • Job Aid 8: Gaining informed consent and informed assent
      • Age of consent for children in Namibian law and policy
      • Consent in relation to children who may be in need of protective services
      • When consent is and is not required by the CCPA for children in need of protective services
      • Key steps in seeking informed consent or informed assent
    • Job Aid 9: Interviewing hand model
    • Job Aid 10: The best interests of the child
      • Who needs to take best interests of the child into account
      • When to take best interests into account
      • Key areas when considering a child’s best interests
      • Checklist
    • Job Aid 11: Registration and filing
      • Screening and registration
      • Case categorization/classification and assigning of file number
      • Allocation of cases
      • File management
      • File storage
    • Job Aid 12: Child development as it relates to child protection
      • Ages and stages of development and the environment
      • Key themes at different stages of child development
      • Child development and child protection
    • Job Aid 13: Guide to case conferencing
      • Definition
      • Process of case conferencing
      • Holding the case conference
      • Follow-up from the case conference
      • The outcomes of the case conference
    • Job Aid 14: Guide to setting up a case management system in your region
      • MGECW structure for case management
      • Components of enabling environment for successful case management
  • Annex: Supportive supervision manual for case management
    • Glossary
    • Objectives
    • Audience
    • Introduction
    • Practice of supportive supervision
    • Models of supportive supervision
    • Roles and responsibilities
    • Implementation approach for individual supervision
      • Implementation approach for administrative function of supervision
      • Implementation of the educational function of supervision
      • Implementation of the supportive function of supervision
      • Caseload management
      • Guidelines for the supervisor in the management of an individual supportive supervision session
      • Peer Group Supervision
      • Alignment Between Supportive Supervision and Case Management – A Practical Guideline
      • Conclusion
    • Annexure A | Summary of Supportive Supervision
    • Annexure B | Supervisor/Supervisee Social Worker Case Management Contract
    • Annexure C | Example of a Peer Group Supervision Agreement
    • Annexure D | Development Plan
    • Annexure E | Supervision Process Note
    • Annexure F | CM 9: Case tracking and supervision
    • Annexure G | Caseload-tracking Forms
    • Annexure H | Management Roles and Responsibilities as per Job Description of Senior Social Workers and Chief Social Workers Responsible for Region