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Papers/Reports | June 6, 2012

Agent Productivity in Fee-for-Service Savings Groups

This paper shares findings from a large-scale Randomized Control Trial conducted in Kenya, Tanzania and Uganda. It compares the productivity of Private Service Providers and the productivity of project-paid field agents. This is the second research brief in the SILC Innovations series.


  • Project background--SILC and the PSP model

  • Research design and productivity

  • Cumulative comparisons on productivity

  • Productivity and variance

  • Trend analysis on productivity

  • Understanding the trend, part 1: Part-time agents and the low-outlier factor

  • Understanding the trend, part 2: Private service providers and the efficiency issues

  • Understanding the trend, part 3: Having to pay vs. getting things for free

  • Conclusion: Kenya is "best performer"